Privacy Policy
Effective day: October 9, 2019

Privacy Policy

We started Cinnamon because we wanted a way for content creators to get paid without needing to rely on intrusive advertising that fails to respect users' privacy. Therefore, we take our own users' privacy very seriously. In order to run the service and respond to your requests, we need to collect some information from you, or about you. The information we collect and store about you depends on which aspect of our services you use.

1. Reading Content on Cinnamon.video

If you visit our site and do not have a Cinnamon subscription or account, we only collect basic usage data like IP address, user-agent, and pages you access on our server (for more details see section "Information Collected Automatically" below) as part of the normal business of running a web service.

2. If You Create an Account on Cinnamon

If you create an account on Cinnamon, we store the information you and your browser give us. We generally avoid storing and using your personal information as much as possible unless there is a legitimate, important purpose, examples of which include:

  • Manage the services provided by Cinnamon's web and mobile applications (the “Cinnamon Service”), including your registration and account.
  • Perform services requested by you, such as to respond to your comments, questions, and requests, and provide customer service.
  • Send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
  • Monitor and analyze trends, usage, and activities.
  • Conduct research, including focus groups and surveys.
  • Improve the Cinnamon Service or other Cinnamon websites, apps, marketing efforts, products and services.
  • Aggregate, anonymize, and analyze the anonymized information and use the anonymized aggregated information for Cinnamon’s business purposes.
  • Send you communications regarding our and third party products, offers, promotions, rewards, events, and services that may be of interest to you.

We will not divulge information to third parties unless it is first anonymized, except if we are required to share personal details by regulation, law, court order or to protect the safety of Cinnamon staff or partners, or as otherwise requested by you.

Cinnamon is a site for users to share their own content. So if you publish information on Cinnamon that violates your own privacy, we accept no liability or responsibility. For example: If you post a video of both sides of your credit card and someone blows all your money in Vegas, it's on you. (Protip: Don't.)

If you posted something by accident and are unable to remove it yourself, please contact us and we will make a reasonable effort to remove it from public view if we can.

3. If You Are a Creator Receiving Funds

When you receive payment for creating content, you shall use a third party wallet provider completely separate from the Cinnamon Service. Refer to the wallet provider’s Privacy Policy to see what data they collect.

4. If You Contact Customer Support

We store and use the content of messages you send to us, such as feedback or questions and information you provide to customer support. We also store and use the content of your communications with Cinnamon support as necessary to provide you support for the Cinnamon Services you use. For example, if you start a chat with us on Intercom or email support@cinnamon.video.

5. Information Collected Automatically

We automatically collect information about your device and how your device interacts with the Cinnamon Service. We may use Service Providers to collect this information. Some examples of information we collect include the following:

  • Cinnamon Service Use Data. We collect data about your use of the Cinnamon Service such as:
    • Features you use on the Cinnamon Service.
    • Pages you visit on the Cinnamon Service.
    • Whether you follow links in emails from Cinnamon.
    • Advertisements for the Cinnamon Service you view.
    • Characteristics of any subscription you purchase from Cinnamon.
    • The time of day you use the Cinnamon Service.
    • Your referring and exiting pages on the Cinnamon Service.
  • Device Connectivity and Configuration Data. We collect data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information. This data also includes IP address, MAC address, device advertising Id (e.g., IDFA or AAID), and other device identifiers.
  • Location Data. We collect data that may imply imprecise location data (e.g., location derived from an IP address or data that indicates a country, city or postal code).

We use various technologies to collect this information (“Tracking Technologies,”), including the following:

  • Log Files. A log file is a file that records events that occur in connection with your use of the Cinnamon Service, such as your service use data.
  • Cookies. A cookie is an industry-standard small data file stored on your device that acts as a unique tag to identify your browser. We use two types of cookies: session cookies and persistent cookies. Session cookies make it easier for you to navigate the Cinnamon Service and expire when you close your browser. Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings.
  • Third Party. We may embed third party scripts or put embeds in the page that send requests to external sites which may allow third parties to drop and read cookies on your browser. We cannot read or alter the cookies dropped on your browser by external sites. Your browser may allow you to disable cookies from third party sites.

For further information on Tracking Technologies and your rights and choices regarding them, see the sections entitled “Third Parties” and “Your Rights and Choices” below.

6. Information from Other Sources

We also obtain information about you from other third party sources. We protect data obtained from these third parties according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. These third party sources vary over time, but may include:

  • Publicly available information on social networks.
  • Social networks when you reference the Cinnamon Service or grant permission to Cinnamon to access your data on one or more of these services. (For example, if you add your YouTube channel to cinnamon.video, YouTube will ask you to grant us limited access to your YouTube account so we can pull the channel information to our service.)
  • Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.

7. Public Information

Certain areas of the Cinnamon Service, such as user profiles and blogs, are designed to help you share information with the world. If you make information public through the Cinnamon Service, other people will have access to it. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not always be able to edit or delete such information; however, California residents and European data subjects have specific rights as set forth in “Your Rights and Choices” below.

8. Third Parties

A. Third Party Services

The Cinnamon Service contains content from and hyperlinks to websites, locations, platforms, and services operated and owned by third parties (“Third Party Services”). These Third Party Services may use Tracking Technologies to independently collect information about you and may solicit information from you. The information collected and stored by third parties, whether through the Cinnamon Service, a Third Party Service, a Third Party Feature (defined below), or a third party device, remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of service.

B. Third Party Features

We may allow you to connect the Cinnamon Service to a Third Party Service or offer the Cinnamon Service through a Third Party Service (“Third Party Features”). If you use a Third Party Feature, both we and the applicable third party may have access to and use information associated with your use of the Third Party Feature, and you should carefully review the third party’s privacy policy and terms of service. Some examples of Third Party Features include the following:

  • Brand Pages and Chatbots. We may offer our content on social networks such as a Facebook and Twitter. Any information you provide to us when you engage with our content (such as through our brand page or via our chatbot on Facebook Messenger) is treated in accordance with this Privacy Policy. Also, if you publicly reference the Cinnamon Service on a Third Party Service (e.g., by using a hashtag associated with Cinnamon in a tweet or post), we may use your reference on or in connection with the Cinnamon Service.
  • Platform Linking. We may offer you the ability to link your Cinnamon account to a Third Party Service in order to retrieve certain data about your account on that Service. For example, if you link your Cinnamon account to a gaming platform such as Steam or Twitch, the linking may allow us to obtain information such as your gaming username, email address, photo, game performance, and high scores. For more information about how these platforms handle your information, please refer to their respective privacy policies and terms of service.

9. Your Rights and Choices

A. Review and Update of Account Information.

You may access, update, or remove certain account information that you have voluntarily submitted to us through the Cinnamon Service by sending an email to the email address set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. California residents and European data subjects have additional rights as set forth in the sections entitled “Your California Privacy Rights” and “Your European Privacy Rights” below.

B. Tracking Technology Choices.

  • Cookies. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
  • Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit https://www.allaboutdnt.com.

Please be aware that if you disable or remove Tracking Technologies some parts of the Cinnamon Service may not function correctly.

C. Communications.

  • Emails. You can opt-out of receiving promotional emails from us at any time by following the instructions as provided in emails to click on the unsubscribe link, or emailing us at the email address set forth in the section entitled “Contact Us” below with the word UNSUBSCRIBE in the subject field of the email. Please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, servicing, or Cinnamon’s ongoing business relations.
  • Push Notifications. If you have opted-in to receive push notifications on your device, you can opt-out at any time by adjusting the permissions in your device or uninstalling our app.

Please note that your opt-out is limited to the email address or device used and will not affect subsequent subscriptions.

D. Your California Privacy Rights.

California’s “Shine the Light” law, Civil Code section 1798.83, permits customers in California to request certain details about how certain types of their information are shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt in to, or opt out of, this type of sharing.

Cinnamon may share personal information as defined by California’s “Shine the Light” law with third parties and/or affiliates for such third parties’ and affiliates’ own direct marketing purposes. If you are a California resident and wish to obtain information about our compliance with this law, please contact us as set forth in the section entitled “Contact Us” below. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that Cinnamon is not required to respond to requests made by means other than through the provided email address or mail address.

Any California residents under the age of eighteen (18) who have registered to use the Cinnamon Service and posted content or information on the Cinnamon Service, can request that such information be removed from the Cinnamon Service by sending an email to the email address set forth in the section entitled “Contact Us” below. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonable good faith efforts to remove the post from prospective public view.

E. Your European Privacy Rights.

If you are a data subject in the European Economic Area (“EEA”), you have the right to access, rectify, or erase any personal data we have collected about you through the Cinnamon Service. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Cinnamon Service. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.

To exercise any of these rights, contact us as set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will try to respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfil the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

If you have any issues with our compliance, you have the right to lodge a complaint with an EEA supervisory authority.

F. General Data Protection Regulation.

For the purposes of the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 and any successor legislation to any of the foregoing (together, “Data Protection Laws”), you consent to the holding, disclosing and processing of “Personal Data” and “Special Category Personal Data” (as such terms are defined in the Data Protection Laws) as necessary for Cinnamon to have the rights set forth in this Privacy Policy.

10. Children.

The Cinnamon Service is intended for a general audience and not directed to children under thirteen (13) years of age. Cinnamon does not knowingly collect personal information as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) in a manner that is not permitted by COPPA. If you are a parent or guardian and believe Cinnamon has collected such information in a manner not permitted by COPPA, please contact us as set forth in the section entitled “Contact Us” below, and we will remove such data to the extent required by COPPA.

11. Data Security.

We protect your information and maintain reasonable administrative, physical, and technical security safeguards against loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.

12. International Transfer.

We are based in the U.S. and the information we collect is governed by U.S. law. If you are accessing the Cinnamon Service from outside of the U.S., please be aware that information collected through the Cinnamon Service may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Cinnamon Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy.

13. Changes to this Privacy Policy.

From time to time, it may be necessary to revise or reissue this Privacy Policy as we develop technologies to do more with less data, launch new products, adapt to new laws or regulations, respond to user feedback, etc. We reserve the right to update this policy as we deem appropriate and will provide you notice via email when we do. Any changes will be effective immediately upon posting of the revised Privacy Policy. Your continued use of the Cinnamon Service indicates your consent to the Privacy Policy then posted.

14. Contact Us.

If you have any questions or comments about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us:

By email: compliance@cinnamon.video

By mail:

Compliance Officer

Cinnamon Technologies, Inc.

c/o Harvard Business Services, Inc.

16192 Coastal Highway, Lewes

County of Sussex, DE 19958


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